Recent episodes.
The dispatch spreadsheet, the renewal-tracking sheet, the patient-callback log. You have been waiting for a vendor to build the real version for five years. The cost of building it yourself just collapsed.
Most companies wrote a permission slip and called it an AI handbook. The document that actually manages the work is an operating standard, built one station at a time.
You cannot train your way out of a role conversation. Before the demo, separate what the tool will do from what people think that change says about their value.
If the right person is already looking, your job is not to grab attention. Your job is to make the decision easier. Score the system you actually run.

